Contact Luxury Fish Shop
For immediate assistance, please use our live chat or email support. We respond to all inquiries within 2 hours during business hours.
Live Chat
Click the chat icon in the bottom right corner of your screen for real-time assistance with orders, shipping, or fish care.
Email Support
support@luxuryfishshop.com
For order inquiries, shipping updates, or specialist consultations.
Before Contacting Us
Many questions can be answered instantly in our FAQ section, including:
- Order tracking instructions
- Shipping schedules and policies
- Live arrival guarantee details
- CITES documentation requirements
Common Reasons to Contact Us
Urgent Shipping Concerns
For time-sensitive delivery issues (must contact before 3PM in recipient's timezone).
Species-Specific Questions
Advanced care queries about our exotic species not covered in care guides.
Commercial Inquiries
For designers, hotels, and corporate clients needing bulk orders.
Note: We do not accept orders or payments via email. All transactions must be completed through our secure checkout system.