Shipping Policy
Our specialized shipping protocols ensure your aquatic specimens arrive in pristine condition. Every shipment is handled by trained aquarists at our regional facilities.
Shipping Schedule
Dispatch Days
Monday-Wednesday only to avoid weekend delays. Orders placed after 12PM PST Wednesday ship the following week.
Transit Times
- Domestic: Overnight (by 10:30AM next day)
- International: 1-2 business days via priority air cargo
Seasonal Restrictions
We suspend shipments when temperatures exceed 90°F (32°C) or fall below 40°F (4°C) at origin/destination.
Packaging Protocol
Double-Bagged Specimens
Each fish is sealed in two oxygen-rich bags with ammonia neutralizers
Temperature Control
Custom heat/cool packs maintain ideal conditions for 48+ hours
Impact Protection
Specially designed foam crates prevent movement during transit
Clear Labeling
"LIVE AQUATIC ANIMALS - HANDLE WITH CARE" on all sides
Regional Facilities
Los Angeles Hub
Serves: North America, Latin America
Quarantine Capacity: 200+ specimens
Rotterdam Hub
Serves: EU, UK, Scandinavia
CITES Certification: EU-FISH-8421
Singapore Hub
Serves: Asia, Australia, Middle East
Temperature-Controlled Storage: 24/7 monitoring
Live Arrival Guarantee
All shipments are covered by our Live Arrival Guarantee. Requires unboxing video within 1 hour of delivery.
Important: Someone must be available to receive and immediately unpack specimens. We cannot guarantee live arrival for deliveries left unattended.
For full details, see our Live Animal Policy.